Analysis of service quality of indian airlines ltd

Total Malaysia Airlines released the names and nationalities of the passengers and 12 crew members, based on the flight manifestlater modified to include two Iranian passengers traveling on stolen passports. He joined Malaysia Airlines as a cadet pilot in and, after training and receiving his commercial pilot's licence, became a Second Officer with the airline in Zaharie was promoted to Captain of Boeing inCaptain of Airbus A inand to Captain of Boeing in

Analysis of service quality of indian airlines ltd

Share Occasional recessions and market crashes notwithstanding, there is little doubt that living standards for the majority of people around the world have improved steadily in recent decades.

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One consequence of this improvement in living standards is that products and services that were previously the province of the rich or upper-middle-class are now available to the hoi polloi.

In this regard, no industry better exemplifies the democratization of a previously-exclusive service than the airline sector, driven primarily by the rise of the low-cost carrier LCC.

Read on for an analysis of how the LCC airline industry works and how it differs from its higher-priced peers, the "legacy" airlines.

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Then and Now In the "old days," when airlines primarily catered to affluent and business travelers, flying was an experience in itself.

Airline travelers were a pampered lot, plied with food and wine by nubile stewardesses on flights that were seldom full, which frequently allowed one to stretch out on the adjacent empty seat and enjoy forty winks in the hushed passenger cabin. While some of those benefits are still available to the relatively few who travel business or first-class, such amenities and service quality are a pipe dream for the vast majority of travelers who go economy or "cattle class".

Air Travel: Then and Now

For these travelers, flying has become an experience that has to be endured, on par perhaps with a visit to the dentist's office. Air travel nowadays is characterized by overcrowded flights, inevitable delays, lengthy security procedures, noisy cabins and few freebies in the food and entertainment category.

The Rise of the Low-cost Carrier But while many bemoan the deterioration in the quality of air travel, the number of complaints is not especially high in relation to the exponentially greater number of people who are now regular air travelers. This is because air fares have dropped very substantially on an inflation-adjusted basis, and consumers are well aware that you get what you pay for.

The tradeoff for no-frills air travel in exchange for cheap fares is one that has been widely accepted by the majority of air travelers, and for those who pine for the glamor days of flying, there's always first-class. While the commoditization of air travel was ushered in by pioneers such as Southwest Airlines Co.

LUV in the U. The Airline Deregulation Act partly shifted control over air travel from the government to the private sector and led to the termination of the all-powerful Civil Aeronautics Board CAB in December The CAB previously had an iron grip on most key aspects of the U. Spectacular Results The liberalization of the airline industry has yielded spectacular results.

Analysis of service quality of indian airlines ltd

As a Bloomberg article notes, bythe number of U. The LCC revolution has spread worldwide over the past three decades, to Europe in the s and Asia in the s. The national airlines that are the flagship carriers for most countries still exist and are a significant presence in numerous European and Asian markets.

However, their decreasing clout in the face of heightened competition and the growing reach of the LCCs may make national airlines a relic of the past in the years to come. The ascendance of LCCs can be attributed to many innovations and developments since the s.

The hub-and-spoke system allows airlines to consolidate their passengers at the hub and then fly on to their ultimate destination the spokes in a smaller aircraft, which increases load factors and helps drive down fares, while increasing the number of destinations that can be serviced.Read on for an analysis of how the LCC airline industry works and how it differs from its higher-priced peers, the "legacy" airlines.

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Airlines PROFITABILITY OF US INDUSTRIES Median return on equity (%), Median return on equity (%), Median return on equity (%), »Customer service»Pricing policy Product quality Channel selection Strategic Group Set of firms emphasizing similar strategic dimensions to use a STRATEGIC MANAGEMENT INDUSTRY ANALYSIS NOTES.

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